Privacy Policy

DATA COLLECTION AND PROCESSING
When you visit our website, even if you do not provide additional information, we automatically collect general information such as:

• Browser type
• Operating system
• Domain name of your internet service provider
• IP address
• Referrer URL
• Date and time of access
• This data is processed for the following purposes:
• Ensuring a smooth connection to the website
• Ensuring smooth use of our website
• System security and stability
• Error-free display and optimization of our website

RECIPIENTS OF THE DATA
We use service providers for website operation and maintenance who act as data processors. All service providers are contractually obligated to handle your data confidentially.

DATA TRANSFER ABROAD
We may transfer personal data outside Kosovo, specifically to countries with an adequate level of data protection, such as the European Union or Switzerland.

CONTACT AND COMMUNICATION

DESCRIPTION AND SCOPE OF DATA PROCESSING
If you contact us via our website’s contact form, email, or telephone, personal data such as your name, email address, IP address, and any other provided information will be processed to handle your request.

RECIPIENTS OF THE DATA
Our service providers involved in communication are contractually obligated to handle your data confidentially.

USE OF COOKIES
We use cookies to enhance your browsing experience:

Essential cookies: Required for site functionality.

Non-essential cookies: Help us analyze user behavior for site optimization.

REACH MEASUREMENT
We use analytical tools like Google Analytics to measure and analyze user interactions on our website. Data such as pages visited, time spent on the site, and geographic location may be collected to improve the website’s performance.

DATA SECURITY
We implement strict security measures to protect your personal data, including encryption and access control systems.

YOUR RIGHTS
As a data subject under the GDPR, you have the following rights:

• Right to information
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

You can exercise these rights by contacting us via the details provided above.

CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website, and we encourage you to review it regularly.